At Enkeri Safaris, your privacy matters to us. When you use our services, you are placing your trust in us to ensure the privacy of your personal data and we are committed to protecting it.
This Privacy Policy covers what data we collect about you and why, what we do with that data, and how we handle that data. Throughout this policy, when we write “Enkeri Safaris” or “we” or “us,” it refers to Enkeri Safaris LTD, registered in the Republic of Kenya under the company registration number (………………………).
The address of our headquarters is P.O BOX 1507 00900, Kiambu Road, Riverside Estate No.19
Please read the following information carefully. If you enquire or book on behalf of others, you are responsible for ensuring that the others are aware of the content of this Privacy Policy and are in agreement with you supplying their personal data. By submitting your data while enquiring or making a booking, you agree to the transfer, storage and processing of this data as necessary. We will take all reasonable steps necessary to ensure your data is treated securely and in accordance with this Privacy Policy, however, if you do not agree with this policy, we cannot accept your booking and you should not use our websites.
Information we collect
Personal data you provide us
The sort of personal data we collect will be information such as name, address, email address, telephone number, date of birth, and personal travel arrangements. In addition, we may also be required to obtain your passport details. We will need to collect this information to arrange the travel and other services you are requesting.
In some cases, we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements such as dietary requests, which may disclose your religious beliefs, so that we can consider your particular needs in relation to a booking.
Personal data we collect from third parties
We collect personal data from third parties who you have authorized to provide your personal data to us (for example, this may be your travel agent or another person making a booking on your behalf, your travel companion, your travel coordinator, our promotion partners, social media and other digital website). We also collect personal data from individuals who may refer you as a friend to our products or services. We ask these individuals to confirm that you are happy to hear from us.
Personal data we collect when you are making a payment
We collect different personal data depending on your payment method (such as credit card, bank transfer, cash). For example, for credit card payments we may collect the credit card holder name, address, card number, expiry date and CVC code.
Personal data we collect automatically
When you use our services, we automatically collect certain information, including personal data, concerning the services you use and the way you use them.
This includes:
- Geo-location data, about your approximate location, as determined through data such as your IP address;
- Usage and log data, such as the date and time you accessed our services, the duration of your session, data about clicks, the internet browser you use and which pages have been shown to you;
- Data about your computer’s operating system, like application versions and language settings;
- If you’re using a mobile device, we might also collect data about the type of device you are using and data such as the mobile network your device is using to access our services.
How we use your information
We use, store, and process information, including personal data, about you to create tailor-made travel itineraries, for marketing purposes, for data analytics, data profiling and to improve the quality of our service.
To create tailor-made travel itineraries
When putting together tailor-made travel itineraries, we may use your personal data to:
- Fulfil our contract with you and/or deal with your booking or intended booking, including processing your booking, sending you your itinerary or other details relating to your booking;
- Update you on changes to your travel itinerary (for example, if there is a change to your booking pre-travel; if a flight is delayed or cancelled);
- Manage your wider travel or services requirements (for example, liaising with and transferring your data to airlines, service providers and/or travel facilitators so that they can facilitate your booking and/or your travel arrangements so any disruption can be minimised), this includes when you book a tailor-made itinerary, hotel, car or another service which may be provided by us or third parties with us;
- Process payments for your booking, fulfil requests for refunds and for accounting or audit purposes;
- Personalise the service and offers you receive (for example, by being aware of previous travel experiences, transactions or preferences, and tailoring the way we provide our products or services to you based on your preferences and profile);
- Communicate and interact with you at different times throughout your journey;
- Communicate with airlines, accommodation providers and other parties that are part of your journey regarding your experience, preferences, compliments or complaints.
For marketing purposes
We may use personal data to let you know about our products and services that we think may be of interest to you. This may be based on your preferences, derived from Cookies, inferred from your interactions with us, including on our social media accounts or market research. We may also let you know about our corporate services which we believe may be relevant to you in a professional capacity.
We also work with social media and other digital websites to provide you with advertisements within those websites. We provide them with your name and contact details (such as your email address or phone numbers). If these social media and digital websites match profile information provided by us with your profile information held by them then they will serve you our advertisements. The social media websites will not identify you or share other personal data in your social media account with us.
We will only send you direct marketing, whether about us, carefully selected third parties or partners, products or services, in accordance with your marketing preferences. We may contact you by email, SMS/text, social media, or through other communication channels that we think you may find helpful. If at any time you would like us to stop sending you marketing material, please contact us or choose the relevant “unsubscribe” option.
For profiling purposes
We use personal data such as your date of birth, gender, country of residence, transactions (for example, payments made with us and flights taken), information derived from Cookies and your preferences and behaviors for profiling. Some of the legitimate purposes we profile personal data include:
- To obtain a better understanding of what you would like to see from us and how we can continue to improve our services for you;
- To provide you with tailored content online and optimise your experience of our Website;
- To provide you with tailored advertisements on other websites you visit, such as social media websites;
- To share marketing material we believe may be of interest to you, including from our third-party partners;
- To help us operate our services more efficiently.
We will take steps to ensure that prior to profiling your personal data for a legitimate interest that our legitimate interest is not overridden by your own interests or fundamental rights and freedoms.